Return & Exchange Policy

We understand that sometimes a purchase may not be exactly what you expected. That’s why we offer a 24-hour window for both refund and exchange requests. To ensure fairness and consistency, the following terms apply:

• Requests must be made within 24 hours of receiving the order.
• If you wish to return or exchange multiple items, they must all be included in a single request.
• Once approved, the product must be returned/picked up within 48 hours to remain eligible.
• Items must be in brand-new, unused condition with:
• Original packaging (dust bag, box, tags)
• No signs of wear, perfume, or damage
• Clear photos of the item, packaging, and issue (if applicable) must be provided for approval.
• Refund/exchange fees apply, including courier charges for pickup & re-delivery, plus handling fees where applicable.
• Items purchased at a discount or with a coupon are non-refundable and non-exchangeable.

• The request is made after the 24-hour window.
• The product is not in perfect condition, or packaging/tags are missing.
• The item is a special order, pre-order, or customized.
• The item was part of a sale, promotion, or discounted bundle.
• The return is delayed beyond 48 hours after approval.
• The defect/issue is reported more than 24 hours after delivery.
• Multiple requests are made for the same order.
• The item belongs to excluded categories: Swimwear & intimate wear

• Refunds: within 24 hours of delivery.
• Exchanges: within 24 hours of delivery.

• Once approved, our team will schedule a courier pick-up.
• Refunds are processed within 14 working days via InstaPay or bank transfer (no cash refunds).
• Courier fees for pickup and/or re-delivery will be deducted from the refund amount.

• Our system automatically flags accounts with repeated cancellations.
• If a customer cancels repeatedly refuses delivery, they will be required to pay online in advance for future purchases.
• Customers who cancel more orders than they successfully receive will be automatically blacklisted.
• To be removed from the blacklist, the customer must successfully complete and receive their next order.

We value your trust and are committed to ensuring a smooth and fair shopping experience.