Returns & Exchanges

You have 48 Hours from the date of delivery to submit a return or exchange request.

Please note:

• The request itself must be submitted within 48 hours of delivery
• Requests submitted after the allowed timeframe will not be accepted

Only one return or exchange request per order is permitted.

If returning multiple items from the same order, they must be included in one single request.

To qualify for a return or exchange, items must:

• Be brand new, unused, and in perfect condition
• Include all original packaging (box, dust bag, tags)
• Show no signs of wear, perfume, damage, or alteration
• Request made within 48 hours from receiving the order

ITEMS ON SALE ARE NON-REFUNDABLE, EXCHANGE ONLY!

Submit a request by filling out the Refund & Exchange Form.

• Provide your order number and reason for the request
• Once approved, our team will arrange courier pickup
• The item must be returned within 48 hours of approval

Once your request is approved:

• Our team will arrange a pickup from your address
• Items must be handed over within 48 hours
• Courier and handling fees (pickup and/or re-delivery) may be deducted where applicable

• Refunds are processed within 14 business days after the item is received and inspected
• Refunds are issued via InstaPay or bank transfer only
• Cash refunds are not available

We offer exchanges for different sizes or colors, subject to availability.

The exchange process follows the same steps as a return.

Once approved and received, the replacement item will be dispatched accordingly.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery via WhatsApp, including clear photos.

We will arrange an immediate replacement or full refund at no additional cost.

• All items are subject to inspection upon return
• Items that do not meet the above conditions may be rejected
• Shipping and handling fees may apply depending on the case