Frequently Asked Questions
Everything you need to know about your shopping experience
Orders
7 questionsEvery item is carefully presented to reflect its design, quality, and detailing as accurately as possible.
Occasionally, minor variations in packaging or finishing may occur depending on sourcing and availability.
Once your order is placed, you will receive a confirmation via email.
Please check your email or contact us directly via WhatsApp: +971 50 342 5177.
Your order may still be under processing — we will confirm it promptly.
Pre-order allows you to pre-order any item from abroad.
Pre-orders can be placed through Instagram only.
Out-of-stock items are clearly marked on the website.
You may also contact us via WhatsApp: +971 50 342 5177 to check availability or place a pre-order.
Please contact us within 24 hours of delivery via WhatsApp: +971 50 342 5177, with clear photos, and our team will arrange an immediate resolution — either a replacement or a refund.
In rare cases, items may be shipped separately.
If anything is missing, please contact us via WhatsApp: +971 50 342 5177, and we will resolve it promptly.
Delivery
6 questionsCairo & Alexandria: Second-day delivery
Other areas: 2–3 working days
You can track your order through the tracking page or via the email you receive, which includes a tracking button.
Delays may occur due to high demand or courier delays.
We will arrange redelivery attempts.
If delivery is unsuccessful after three attempts, the order will be cancelled.
Kindly note that future orders may require a 50% prepayment before dispatch.
Yes — before shipping only. Once shipped, changes may no longer be possible.
Shipping fees are calculated at checkout based on your location.
Payments
4 questions- Cash on Delivery
- Visa
- InstaPay / Bank Transfer
- Online Wallets
- ValU (flexible installment option)
- Telda
Refunds are processed via Instapay.
This may be due to:
- An expired code
- Minimum order requirement not met
- Product exclusions
We offer installment options through credit cards and ValU.
Returns & Exchanges
10 questionsWe offer exchanges within 48 hours of delivery, subject to eligibility conditions.
Please fill out the refund and exchange form.
If your request is approved, one of our team members will contact you via WhatsApp: +971 50 342 5177 to arrange item pickup.
Once the item is received and inspected in our warehouse and confirmed to be in new condition, your refund will be processed within 14 business days.
Refunds are processed after inspection and within 14 business days.
Unfortunately, requests made more than 48 hours after delivery cannot be accepted.
Please fill out the refund and exchange form.
If approved, our team will contact you via WhatsApp: +971 50 342 5177 to arrange pickup.
Once the item is received and approved, the new item will be delivered within 1–2 business days.
Yes — as long as the exchange process has not been completed.
Requests outside the allowed timeframe may not be accepted.
- Within 48 hours of delivery
- Item must be unused
- Original packaging must be intact
Refunds for Cash on Delivery orders are issued via Instapay.
Fees may apply depending on the case and location.
Account & Customer Care
7 questionsNo — you can place orders as a guest.
However, creating an account allows you to access exclusive offers, loyalty points, and a faster checkout experience.
Orders can be tracked through your account.
Please contact our team via WhatsApp: +971 50 342 5177 to update your details.
Yes — we ensure your information is handled securely and confidentially.
Use the "Forgot Password" option or contact support via WhatsApp: +971 50 342 5177.
WhatsApp: +971 50 342 5177
Instagram: @luxurybrands.eg
For partnerships, brand collaborations, or influencer inquiries, please contact us at: info@luxurybrandseg.com
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